BlackSplit

Refund Policy

If you encounter a problem with your subscription and do not agree with the solution suggested by Customer Service and request a refund, the refund policy is as follows:

1. Prepaid Subscription Refund Policy

Prepaid products:

  • Subscriptions to prepaid products must be made within 48 hours of order creation, and refund requests are supported if the order is in Trail status.
  • Example: An order was created on January 1, 2022, at 8:00 AM. A refund request can be made before January 3, 2022, at 8:00 AM.
  • The order status will be marked as Completed 48 hours after the order was created. Requesting a refund from customer service for personal reasons violates BlackSplit's refund policy and Terms of Use. BlackSplit may block your BlackSplit account depending on the circumstances.

2. Refund Policy for Non-Prepaid Subscriptions

Non-prepaid products:

  • 10 days before your subscription expires, your order status will change from Tracking to Completed, and we will no longer accept refund requests.
  • Please ensure your order status is "Trail." Orders with other statuses are not eligible for refunds.
  • Orders with "Refunded" or "Refund Requested" statuses cannot be re-applied for a refund.
  • If you request a refund from customer service for personal reasons after your order has been completed, this is a violation of BlackSplit's refund policy and Terms of Use, and BlackSplit will appropriately block your account.

Note: After your YouTube subscription is refunded, your account will be removed from the YouTube Premium family group. After your YouTube account is deleted, you will not be able to subscribe to another premium family plan. Please be careful when requesting a refund.

3. Reseller Refund Policy

If you need a refund from a reseller, please contact our online customer service. A specialist will contact you and resolve your refund request.

4. Principles of Refund Amount

Amount to be refunded = Order amount / Total order period * Remaining order time - Fees required for payment and refund (determined according to the payment and refund policy of each payment channel).

If you have any problems, please contact our online customer service or submit a ticket at https://help.blacksplit.com.

Thank you for your support and understanding, and we hope you have a pleasant service experience at BlackSplit.